Philip Anthony Enopia Oct 23rd, 2020 People

Transcom Tayo Stories in the Time of Pandemic - CJ

CJ Aparicio is a supervisor in our Iloilo site. She was part of the site’s skeletal workforce during the Enhanced Community Quarantine (ECQ) in March and eventually transitioned to working at home when the company started transitioning to alternative work arrangements as a business intervention to the ongoing pandemic.
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Oliver Cook Jun 8th, 2020 Perspectives

Where does the customer stand in the new normal?

Analysts and management consultants are calling the post-crisis period after the Covid-19 coronavirus pandemic a ‘New Normal.’ It’s when companies will start making an attempt to return to normal, but with a change in consumer behavior, everyone needs to plan for a new definition of how normal looks. Learn more about Oliver Cook's, CCO Europe, view on the implications for customer care.
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Eduardo Valdelomar Apr 10th, 2019 Innovation

Intercompany automation

In a big international company like Transcom, there is a huge volume of intercompany transactions. These operations have a relevant impact in the accounting, taxes and legal reports in ea...

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Jakob Westgren Nov 23rd, 2018 Innovation

RPA - Superpowering your contact center

Robotics Process Automation (RPA) can support your contact center in various ways, some of the core parts where RPA can make a huge difference to your contact center are outlined below. Transcom has worked with automation technologies for many years and has substantial experience in their application e.g. RPA in contact centers.
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